Policies
Delivery & inspection
Every piece is inspected before it enters the book. Handover is deliberate — by appointment, with papers and aftercare explained in person or by secure courier.
Before you buy
We encourage a private viewing where possible. Remote clients receive detailed condition notes, serial verification and high-resolution imagery. A specialist will walk through provenance and service history.
Inspection standard
Each watch is opened and assessed for:
- Serial, movement and case consistency with papers.
- Dial, hands and crystal originality.
- Case geometry, bracelet wear and water-resistance where relevant.
- Service history and timing performance within stated tolerance.
Delivery
Domestic handover is by appointment at our salons or an agreed location. International delivery uses insured specialist carriers; risk passes in accordance with your placement agreement.
Delivery timelines are agreed per piece. Sourced-to-order placements may take longer; we will state expectations before you commit.
Receipt
On receipt, inspect the piece promptly and notify us of any discrepancy within 48 hours. Our two-year placement guarantee is described in your order documentation.